Frequently Asked Questions

Freeze Drying- What is it?
Freeze drying is the process of removing moisture by freezing a product and utilising a vacuum to 'sublime' the moisture leaving an almost 100% dry product.

What's so great about it?
Nutrients: The low temperature of freeze drying helps to retain over 90% nutritional value of food.
Shelf life: Freeze dried food can last up to 25 years if stored correctly, it's lightweight and requires no refrigeration.
Taste: Flavours are enhanced during this process when eaten dried. Or you can reconstitute back to it's original state.
Texture: Light, airy, crunchy, delicious

Do you offer free shipping?
Yes, we offer free shipping on orders over $100 Australia wide

Do you offer refunds?
Due to hygiene and the fragile nature of the product, we do not offer refunds.

What if my product is damaged in transit?
We take care to pack our product carefully to ensure it leaves us in pristine condition. On a rare occasion, mishandling by our external delivery team can occur. Rest assured it certainly won't take away from the delicious taste!

What's the best way to reach you?
All the socials or hit us up on our contact page.

Do you ship internationally?
Not at this stage, but that doesn't mean you can't reach out and ask.

Do you do custom orders?
Yes, we have done some great party bags for kid's birthdays, custom wedding and engagement gifts, bulk orders, wholesale and even end of year teacher's gifts! (Hint, Hint)

What are your turnaround times?
We can pack and ship within 48 hours!
Please contact us for custom order turnaround times

Do you offer gift vouchers?
Yes. You can buy an E- gift card directly from our website and have it instantly delivered for immediate happiness!